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These Terms & Conditions set out the rules that apply when you open and use your nn88 account — covering everything from how transactions are recorded to what happens when you contact support. Access to this platform depends on your local law and whether your region is eligible.
By creating an account on this platform, you confirm that you have read these Terms & Conditions and agree to be bound by them. These terms apply to all account activity — deposits, withdrawals, game sessions and any communication you send through our support channels. Where you fund your account using Nagad or Bank Transfer, the transaction record on your account page reflects the amount received after any network handling by your payment provider. We do not control processing timelines on the payment provider's side, and you should keep your own payment receipts as a reference. These terms may be updated from time to time. When we make a material change, we will post a notice on the account login page. Your continued use of the account after that notice is posted means you accept the revised terms. If you do not agree with a change, the correct step is to stop using the account and contact support to discuss closure. Availability of this platform and its features depends entirely on your local law and the eligible regions we serve. Nothing in these terms creates a legal right to access where local law does not permit it.
Understanding the boundaries of this policy helps you know exactly where these terms apply and where a separate set of rules or a third-party provider's own terms take over. The four areas below define that boundary clearly.
These terms govern how you open, maintain and close your nn88 account. Rules around login credentials, account verification steps and account suspension all fall within this policy. Actions taken inside your account dashboard are subject to these terms directly.
Deposits and withdrawals processed through Nagad or Bank Transfer are covered in terms of what we record on our side. The payment provider's own terms apply once funds leave or enter their network. We record the amount credited to your account wallet, not the gross amount sent.
Game content supplied by studios such as PG Soft, Pragmatic Play or Habanero is made available through our lobby under licence arrangements. These terms govern your access to that content. The studios' own intellectual property and technical terms are separate and outside the scope of this document.
Links or integrations that take you outside the nn88 platform — such as your Nagad app or your bank's transfer portal — are not covered by these terms. Once you leave our environment, the third party's rules apply. We are not responsible for their content, availability or policies.
These Terms & Conditions are not just obligations — they also define what you are entitled to do and how to do it. You have the right to review your full transaction history inside the account wallet section at any time. If a transaction record looks incorrect — for example, a Nagad deposit that shows a different amount than your payment confirmation — you can raise a dispute through the support channel and we will check the record on our side. Your personal details held on your account are yours to review and correct. Open the account settings page and follow the fields shown there to update your name, contact number or email address. If you believe a correction has not been applied properly, contact support with the specific field and the change you need. You may also request a summary of what data is held on your account by submitting a written request through the live chat or email route. We aim to respond to data queries in a reasonable time, though we do not commit to a specific hour count.
Open the wallet section of your account to see a date-stamped list of deposits and withdrawals. Each line shows the method used — Nagad or Bank Transfer — and the amount credited or debited on our side.
Go to account settings and update the fields shown there. If a field is locked or the update does not save, contact support and name the specific field you need changed along with the correct value.
If any clause in these terms is unclear, send your question through live chat or email. Reference the section heading so our team can locate the right part of the document and give you a direct answer.
You may close your account at any time by contacting support. Before closure, withdraw any remaining balance through your linked Nagad or Bank Transfer method. Pending transactions must be settled before the closure can be completed.
If you have a question about a specific clause, a transaction dispute or a request to update your account details, use the contact routes below. We only list channels that are visibly published on this site.
Open the chat icon on any page while logged in. Describe the clause or account issue you need help with and our team will respond in the session. This is the fastest route for active account queries.
Send your terms or account query to the support email address shown in your account help section. Include your account username, the section of the terms you are asking about and any relevant transaction reference.
The help centre linked from your account dashboard contains published answers to common terms questions. Check there first for standard policy points before opening a support ticket, as many routine questions are already answered there.
These four areas explain how we manage the obligations that sit behind these Terms & Conditions — from how long we keep records to what you can do if something needs to change.
We collect only the information needed to operate your wallet and process transactions through Nagad or Bank Transfer. We do not sell your data to third parties. The data we hold is described in the privacy policy linked at the footer of your account page.
Your login credentials are your responsibility. Do not share your password or account access with anyone. If you suspect unauthorised access, contact support immediately through live chat and follow the account recovery steps shown in the help centre.
Transaction records are retained on your account for as long as your account remains active and for a period after closure as required by the terms in place at the time. You can view your full history in the wallet section at any time while the account is open.
If you need a correction to your account data or have a formal objection to how a term has been applied, put your request in writing via the support email route. Reference the specific term or data point so we can handle it precisely.
These questions cover what people actually ask when they read through the Terms & Conditions for the first time. If your question is not here, use live chat or the support email to get a direct answer.
Yes. Any deposit made through Nagad is recorded in your account wallet under these terms. What we record is the amount credited on our side. Nagad's own service terms apply to how they process the transfer from your mobile wallet to our system.
We post a notice on the account login page whenever we make a material update. Continuing to use your account after that notice means you accept the changes. If you do not agree, contact support to discuss your options before logging in again.
Access to this platform depends on your local law and eligible regions. If your region is not eligible, your account may be restricted or closed. Nothing in these terms overrides local law. Check the access conditions in your account or contact support for clarification.
Open your wallet history and note the date, amount and method shown. Then contact support via live chat or email with that detail and your payment confirmation from Nagad or your bank. We will compare the records on our side and respond to your query.
Records are kept for as long as your account is active and for a period after closure as set out in the terms active at that time. You can view your transaction history in the wallet section any time while your account remains open.
Contact support through live chat or email and request account closure. First withdraw any balance using your Nagad or Bank Transfer method. Once all pending transactions are settled, support will process the closure and confirm it by email.